👋 Oi, mga repapips, Brian Dys here! I love music, photography, and creative stuff like UX design and art. This is a place where I collect my thoughts and works. Apart all these, I’m Jaycelle’s better half and Bryce’s dad. 🥰
Observers – they are the people involved in the project. Set 2 observers per tester. One designer and one developer.
Rules for the observers
Don’t help the participants; let them use the site naturally. Just incase they’re stuck and can’t continue, that’s the time you will talk and help them out.
Note all the reactions of the user
Prepare the program and scripts
Program
Example Program 2pm – 2:30pm Introduction 2:30pm – 3:30pm Usability Testing 3:30pm – 4pm Closing Discussions (Comments/Suggestions)
Script
Introduce yourself
Reassure to establish rapport ‘You cannot make mistakes, we are testing the site and not you’
Clarify purpose of test, confidentiality issues
Explain the flow of the test
Starting the test
Sit the testers down and run through the first part of your script
Turn on the computer, show them only the first activity and let them read it.
Notice the user’s behavior (hestitates, worries, gives up, etc..)
After they finished an activity, the observers can ask questions to the tester, make sure not to distract the other testers.
The testers will work independently; they will not wait for each other. Once a tester is done with the activity, he/she can proceed to the next activity.
After the test
Make the tester answer the usability questionnaires.
Gather as much as possible; ask overall impressions of the site.
Ask for suggestions to provide insights from the real user to improve the site.
Say thank you, give a gift or a token of appreciation if appropriate.