You’re on mute

A related experience that I had with regard to the oh-so-important “mute” button: so, there was this big presentation for a big local banking client wherein I would present this white-labeled web app mock-ups to the stakeholders. And I was on mute.

However, no matter how I set the visual state of the WebEx button, I was still on mute. Tinkering on the audio settings did not save me from the awkward silence of everyone in the call.

It ended up that I asked a colleague to save the day and present the designs while I became the slide switcher.

Right after the call, I noticed that a button on my keyboard was lit. Yep, it was the mute button and it was active. WebEx failed to deactivate it. What a learning experience in the expense of users!


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